As new technologies collide with the experience economy, the hospitality sector has seen an enormous transformation in recent years. The mix of mobile-first, social media, and online reviews and applications has expedited the industry’s progress and made it more competitive. To provide the best service to visitors and keep the business in the good eye of customers, hospitality workers constantly need to develop their skills. As a result, it’s critical to use an LMS to properly train the hospitality employee so that they can meet the ever-changing needs of today’s clients.
How an LMS can help the hospitality industry
Here are some ways a hospitality LMS can add value to the training, onboarding, and development of hospitality employees:
- A scalable system – Training using an LMS works for all sizes of organization. There is also no need to modify your training routine if you add extra personnel during the busy season.
- Versatile training -If you are a hotel chain with properties in many countries. An LMS can provide flexibility. It can be customized to train in many languages, time zones, offsite and remotely.
- Personalized training – An employee can attend training anywhere, anytime, on any device. Because many hospitality professionals spend the majority of their time engaging with clients. Most of the hospitality workers do not even have an assigned desk and they move about the property.
An LMS like Discoverlink can provide individualized training to all employees, wherever they are without interrupting the flow or pace of work.
DiscoverLink Talent is a hospitality sector staff development service. This technology combines a restaurant LMS, actionable talent quality data, and our training material into a one, mobile-friendly interface.
- Standard system – A hospitality LMS provides a consolidated training structure. As a result, every person in the business gets exposed to identical training materials. There is no uncertainty about the training path to pursue or where to obtain course content.
- Capable of adapting – Storing all of the training resources on an LMS, you can simply alter them to meet new training demand. You can choose from a diverse range of courses in the LMS Courses catalog to enhance the abilities of hospitality professionals. Provide short, video-based training in topics like customer service, communication and social skills, and food hygiene that have been SME-tested.
- Helps in analytics and reporting– Dealing with infamously high staff turnover is enough to give hospitality bosses a headache. An LMS allows management to monitor how employee training is progressing. Managers have access to reports on who has completed the training and how workers are performing.
- Cost effective – Despite the initial expense, an LMS will save you money in the long term. The training program will be more structured, and your staff will receive better training with an LMS.
- Easy to use for non-technical users – Even employees with minimal software knowledge may quickly navigate the LMS system and finish courses on time. Shorter, visually appealing, bilingual training may engage individuals in the content rather than frustrate them with the learning system itself.
- Supports learning through visuals – LMSs support video content, which is excellent for training the customer service skills. It may often demonstrate performance and customer experience criteria more effectively than printed words in a business handbook.
- Boost employee engagement and retention: An LMS’s gamification and leaderboards features can engage and inspire users by awarding them with achievements, points, and badges depending on their participation in the system. It’s a fun method for users and teams to foster healthy competition.
Conclusion:
Adopting a learning management system is the key to a better induction, training, and onboarding process for hospitality employees. An LMS is designed to teach hundreds and thousands of seasonal employees at the same time. Automating your employee training programs is indeed a wonderful way to introduce new employees to your organization’s culture, foster a sense of belonging, and get them up to speed quickly.
